Intellectual Capital Management in Block of Refining, Petrochemistry and Gas Processing of PJSC Lukoil

A lot of researchers from developed and emerging countries seek the answer to the question of the role of intellectual capital in financial results of companies. At the same time partitions and real managers are more interested in how to manage intellectual capital and its elements in order to increase competitiveness of a company. In the paper the evolution of the system of intellectual capital management in Block of Refining, Petrochemistry and Gas Processing of PJSC Lukoil is described. This example provides a real case that helps to get the understanding that in the economy of XXI century the leaders are only those companies that effectively manage not only tangible assets, but also their intellectual capital (intangible assets) that are based on knowledge, experience, information, know-how, etc. In the paper the main stages of development of the system of managing IC in Block of Refining, Petrochemistry and Gas Processing of PJSC Lukoil are described. The main problems that were faced during the incorporation of the system and the main ways to overcome these situations are also highlighted in the paper. At the end of the paper internal processes of Lukoil company that help to make the system of intellectual capital management sustainable are described. The main financial and non-financial indicators that characterize the effectiveness of the IC system are represented.

Keywords: intellectual capital, knowledge management, key performance indicators, PJSC Lukoil.

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