Universal information system architecture as an innovative approach to public services informatization

The article is devoted to topical problems of Russian public services informatization and ways of its resolving by using universal cross-regional information system architecture. The main principles of the architecture were appeared as the result of rate regulation sphere investigation. The architecture includes four levels and spreads from data level to customers interface interaction level. Properties of the architecture allow to applying it not only to rate regulation sphere but other public services.

Keywords: public services, system architecture, information systems