Ensuring the effectiveness of the quality management system through digital technologies

When studying the development of the modern consumer market in Russia, the presence of a large number of low-quality goods and services remains unchanged. All this is noted, despite the significant volume of domestic and international standards of the market system for accreditation and certification of the processes of production of goods and services used in our country. All this casts doubt on the feasibility of using quality management systems (QMS) in Russia based on the ISO 9000 series due to their low efficiency, requires the creation of a better quality management system, the introduction of an effective mechanism into everyday practice that excludes the possibility of low-quality goods and services appearing on the markets. Based on a systematic analysis of the materials reviewed, it can be seen that organizations are not interested in providing the consumer with goods of the required quality, and the consumer himself cannot get an objective idea of the real quality of the goods (services) offered to him. The article shows the need to create equal information conditions for all market participants from manufacturer to consumer to optimize the QMS. In the context of the transition to the concepts of the digital economy, economic practice proves the effectiveness of using the Distributed Ledger technology, making it extremely difficult to falsify information, which is the basis for solving the problem of reducing transaction costs and, as a result, forming a management mechanism within the quality management system.

Keywords: система менеджмента качества, цифровизация, цифровая экономика, энергия, криптоэнергия, блокчейн, когнитивные технологии, Интернет вещей


  1. V. Lapidus. Dr. J. Juran criticizes the ISO 9000 series standards//Standards and quality. 1999. № 11. P. 71-75.
  2. J. Seddon. Standards ISO 9000 series: a disease of the economy?//Business excellence. 2005. № 4. P. 8-13.
  3. J. Seddon. Quality that cannot be felt. Electronic resource. http://quality.eup.ru/MATERIALY10/quality_feeling.htm.
  4. V. Versan. Standard ISO 9001: its role in the standards ISO 9000 version 2008//Standards and quality. 2006. № 7. P. 66-68.
  5. V. Versan. Standards ISO 9000 series: patterns of development//Standards and quality. 2008. № 1. P. 56.
  6. L. Podobedova, E. Malyarenko. Rosneft charged Transneft with the cost of damages for dirty oil. Electronic resource. https://www.rbc.ru/business/27/04/2019/5cc42af59a79473ed185e8f8.
  7. A. Trunina. Belarus lifted the ban on the export of petroleum products because of «dirty» oil. Electronic resource. https://www.rbc.ru/economics/21/05/2019/5ce42ea89a7947be7c31a7c9.
  8. M. V. Zhulkov .The phenomenon of energy in the history of human thought//Philosophical Thought. 2016. № 6. P. 1-18.
  9. V. E. Lepskiy. Evolution of ideas about management (methodological and philosophical analysis). M.: Kogito-Center, 2015. 107 p.
  10. E. Goldratt. Haystack Syndrome. Fishing for information from the ocean of data. Electronic resource. http://zhurnal.lib.ru/s/stepenko_a_o/the_hss.shtml.
  11. E. Goldratt, J. Cox. Purpose. Continuous improvement process. Kiev: Maximum, 2008. 716 p.
  12. W. Detmer. Goldratt's Theory of Constraints. A systematic approach to continuous improvement/Transl. from English. M.: Alpina Publisher, 2015. 444 p.
  13. T. Corbett. Management accounting for TOC. Passage accounting. Kiev: Nebidno i dostatno, 2009. 232 p.
  14. J. Cox, D. Jacob, S. Bergland. New goal. How to combine Lean, Six Sigma, and Theory of Constraints. M.: Mann, Ivanov and Ferber, 2011. 400 p.
  15. O. Cowen, E. Fedurko. Fundamentals of the Theory of Constraints/Transl. from English by D. Abrosimov. Tallinn: TOC Strategic Solutions, 2012. 332 p.
  16. E. S. Reinert. How rich countries became rich and why poor countries remain poor/Transl. from English by N. M Avtonomova. M.: Publishing house of the state University Higher School of Economics, 2011. 384 p.
  17. H. J. Chang. The Evil Samaritans. The Free Trade Myth and the Secret History of Capitalism. M.: Mann, Ivanov and Farber, 2018. 256 p.
  18. International ISO standard 9001. Quality management systems. Requirements. Electronic resource. https://docs.cntd.ru/document/1200124394.
  19. E. V. Levchenko. The impact of digitalization on the development of the quality management system//Bulletin of SGSEU. 2018. № 4 (73). P. 9-14.
  20. A. V. Keshelava, I. L. Khayot. Digital tools of the digital economy: basic questions and definitions. Electronic resource. http://digital-economy.ru.
  21. V. Mitin. Technologies of the digital economy: rates and causes of growth. Electronic resource. https://www.itweek.ru/digitalization/article/detail.php?ID=207997.
  22. I. Z. Geliskhanov, T. N. Yudina, A. V. Babkin. Digital platforms in the economy: essence, models, development trends//Scientific and technical statements of SPbSPU. Economic sciences. 2018. Vol. 11. № 6. P. 22-36.
  23. G. I. Abdrakhmanova, K. O. Vishnevsky, G. L. Volkova, L. M. Gokhberg. Indicators of the digital economy: 2018. M.: NRU HSE, 2018. 268 p.
  24. G. I. Abdrakhmanova, K. O. Vishnevsky, L. M. Gokhberg. Digital Economy: 2019. M.: NRU HSE, 2019. 96 p.
  25. Program Digital Economy of the Russian Federation. Approved by the order of the Government of the Russian Federation dated July 28, 2017, № 1632-r.
  26. N. D. Shurupov. Analysis of the possibility of using Blockchain technology in the supply process. Project office of Gazpromneft-Snabzhenie LLC. Presentation.