Ensuring the effectiveness of the quality management system through digital technologies

When studying the development of the modern consumer market in Russia, the presence of a large number of low-quality goods and services remains unchanged. All this is noted, despite the significant volume of domestic and international standards of the market system for accreditation and certification of the processes of production of goods and services used in our country. All this casts doubt on the feasibility of using quality management systems (QMS) in Russia based on the ISO 9000 series due to their low efficiency, requires the creation of a better quality management system, the introduction of an effective mechanism into everyday practice that excludes the possibility of low-quality goods and services appearing on the markets. Based on a systematic analysis of the materials reviewed, it can be seen that organizations are not interested in providing the consumer with goods of the required quality, and the consumer himself cannot get an objective idea of the real quality of the goods (services) offered to him. The article shows the need to create equal information conditions for all market participants from manufacturer to consumer to optimize the QMS. In the context of the transition to the concepts of the digital economy, economic practice proves the effectiveness of using the Distributed Ledger technology, making it extremely difficult to falsify information, which is the basis for solving the problem of reducing transaction costs and, as a result, forming a management mechanism within the quality management system.

Keywords: система менеджмента качества, цифровизация, цифровая экономика, энергия, криптоэнергия, блокчейн, когнитивные технологии, Интернет вещей

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