Choosing knowledge management methods and tools considering specific domain

The paper discusses the results of the study on the specifics of knowledge management methods for various knowledge objects (client knowledge, knowledge of the product/service, knowledge in operational and strategic management, knowledge for product/service design), and industries (oil and gas, software development maintenance, etc.). The research is mainly based on a thematic review of contemporary Russian and foreign literature. The research, taking into account the links between the elements of the «triad» (types and properties of knowledge, knowledge domains, tools and methods of knowledge management), showed the predominance of certain types and properties of knowledge in various domains, and related problems, risks and challenges, which, in turn, is reflected in the selection and use of methods and tools for knowledge management. The study revealed: (a) the increased importance of some universal knowledge management tools and methods; (b) differences in priority factors that define the choice of knowledge management tools and methods; (c) the use of specialized tools and methods to solve domain-specific knowledge management problems

Keywords: knowledge management, knowledge typology, KM tools, domain-specific KM


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